Default channel settings

Breadcrumbs: Navigation > Settings > Default channel settings The default channel settings shall only be adapted after consulting the s.GUARD support team.. SMTP. Settings of the SMTP server which is…

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Breadcrumbs: Navigation > Settings > Default channel settings

The default channel settings shall only be adapted after consulting the s.GUARD support team.

SMTP

Settings of the SMTP server which is used for outgoing e-mail notifications.

Server

Url of the SMTP server

Port

Port

E-Mail address

E-Mail address for outgoing e-mails

Username

Username for authentication with the SMTP server

Password

Password for authentication with the SMTP server

Authentication

If enabled, authentication with username and password will be used

HTML format

If enabled, s.GUARD will send e-mails as html mails

If disabled, s.GUARD will send e-mails as plain text

Sender's name

Name which will be used as sender information for outgoing e-mails

POP

Settings of the POP server which is used for incoming e-mails.

Server

Url of the POP server

Port

Port

Username

Username for authentication with the POP server

Password

Password for authentication with the POP server

Status

If enabled, reception of incoming mail via POP is active

Check Interval (sec.)

Interval defining how often the mailbox is checked

Email (SendGrid)

Status

If enabled, incoming e-mails via SendGrid can be used

Email

E-Mail address to which inbound mails can be sent for activation of episodes via e-mail (see event configuration)

Phone settings

Outbound Voice

This number will be used as outbound phone number for text to speech voice calls and conference calls.

It has to be specified in international format without spaces e.g., +19701234567

Outbound SMS

This number will be used for two purposes:

  • As outbound phone number for SMS notifications
  • SMS messages which are sent to this number can activate an episode, see event settings

It has to be specified in international format without spaces e.g., +19701234567

Outbound SMS (Alphanumeric)

Alternatively to using a phone number for outgoing SMS notifications, an alphanumeric name can be used. This will displayed as sender for the SMS notifications.

Phone call / Conference call settings

Breadcrumbs: Navigation > Admin settings > Default channel settings > Phone Settings

Answering Machine Detector

If enabled, it is attempted to automatically detect if the phone is answered by a person or by an answering machine. If the detection algorithm determines that the call has been answered by a machine, the call is terminated automatically.

Note: consider activating the option carefully. It cannot be guaranteed that the detection algorithm always yields a correct result, thus enabling this setting creates a risk of terminating calls after being answered by a person.

Event states

Contact