Call Settings
Breadcrumbs: Navigation > Settings > Call settings Text To Speech Configuration. Language Language for which the TTS configuration is valid Provider Symbol which identifies the provider of the select…
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Text To Speech Configuration
Language | Language for which the TTS configuration is valid |
Provider | Symbol which identifies the provider of the selected TTS service |
Type | TTS type (basic, standard, premium) |
Voice | Name of the TTS voice |
Texts which are used for TTS messages
Notification text | First text to be read for TTS notifications. This text will be read before the episode message. |
Text to repeat | Text which is used to inform the user how to repeat the message. |
Action text | Text to give the user instructions which key to press for sending a reaction. |
Activated event notification text | If usage of a security code is configured, this text is read to the user. |
Reply that shows that episode is already running | Information if the system does not allow to activate an episode because there is already an active episode for this event. |
Inform if attempts limit was exceeded | Message to inform the user that he entered an incorrect security code too many times. |
Confirmation message that belongs to call confirm action or conference call confirm action | Success message upon confirmation. |
Reject episode start message | Error message if episode could not be started due to an error condition. |
Message that max attempts reached | Episode message will be read five times. After the fifth prompt, this informational text gives the information that the call will now be ended |
Base message that there are no permissions | Read if the user attempts an action for which he doesn't have the appropriate rights. |
Reject Confirmation because user entered wrong security code | Read if the user enters an incorrect security code |
Error code that indicated that episode that user tried to deactivate has been already deactivated | Read if the user tries to confirm an already closed episode |
Confirmation by Twilio was successfully | Read if confirmation was successful |
Message that shows that user has pinged Watchdog by VOICE channel(without alerting if it is set) | Read if the phone call served as a trigger for a watchdog |
Message that shown that user entered wrong security code while tried to confirm episode by call | Read when the user enters an incorrect security code when trying to confirm an episode |
Event Call tree default text | Default text to be used when activating an event by phone call. Allows to select the event to be activated. |
Call forwarding message | Read if the user is about to be forwarded. |
Supported placeholders
The following placeholders are supported in the TTS messages:
~keyRepeat~ | Replaced with the key which shall be pressed to repeat the message |
~keyNumber~ | Replaced with the key used to confirm an episode |
~message~ | Replaced with the “message” entry from event states (see event state configuration) |
~keyDone~ | Replaced with the key to confirm an action |
~keyCancel~ | Replaced with the key to cancel an action |
~eventName~ | Replaced with the name of the event to be activated |
~forwardCallNumber~ | Replaced with the number to which a call is forwarded |
SMS Settings
Edge Settings
